E-Commerce Glossary

A

A/B Testing

AI Search Optimization (AIO)

AI-Generated Content (AIGC)

AI-Powered Personalization

Abandoned Cart Flow

Acquisition

Affiliate Marketing

Agentic Commerce

Application Programming Interface (API)

Attribution

Average Order Value (AOV)

Average Purchase Frequency (APF)

Average Time on Site

B

Backorder

Balanced Scorecards

Big Data

Bill of Materials (BOM)

Blended ROAS

Blog

Bounce Rate

Brand Awareness

Brand Positioning

Browse Abandonment

Bundling

Business to Business (B2B)

Buyer Persona

C

CCPA

Call to Action (CTA)

Cart Abandonment Rate

Chargeback

Churn Rate

Click Through Rate (CTR)

Click-To-Open Rate (CTOR)

Clicks Per Mille (CPM)

Closed-Loop Marketing

Cohort Analysis

Content Management System (CMS)

Content Marketing

Content Optimization System (COS)

Contribution Margin

Conversion Funnel

Conversion Rate

Conversion Rate Optimization (CRO)

Cookies

Cost Per Acquisition (CPA)

Cost Per Click (CPC)

Cost of Goods Sold (COGS)

Creative Testing

Cross Selling

Crowdsourced Content

Crowdsourcing

Customer Acquisition Cost (CAC)

Customer Data Platform (CDP)

Customer Journey

Customer Journey Mapping

Customer Lifespan

Customer Lifetime Value (CLTV)

Customer Relationship Management (CRM)

Customer Retention

Customer Value

D

Data Mining

Dead Stock

Digital Asset Management (DAM)

Digital Commerce

Direct to Consumer (D2C)

Domain Name

Drop Shipping

Dynamic Content

Dynamic Product Ads (DPA)

E

Ebook

Editorial Calendar

Email Service Provider (ESP)

Engagement Rate

Enterprise Resource Planning (ERP)

European Article Number (EAN)

Evergreen Content

Exit Rate

Extract, Transform, Load (ETL)

F

First-Party Data

Frequency Capping

Fulfillment

Funnel Abandonment Rate

G

GDPR

Gateway

Generative AI in E-Commerce

Global Trade Item Number (GTIN)

Google Merchant Center (GMC)

Google Tag Manager (GTM)

Gross Merchandise Value (GMV)

Gross Profit Margin (GPM)

H

Hard Bounce

Headless Commerce

Heatmap

HyperText Markup Language (HTML)

I

Ideal Customer Profile (ICP)

Incrementality Testing

Influencer Marketing

Infographics

Inventory Management

J

Javascript

K

Key Performance Indicators (KPI)

Keyword Ranking

Keyword Research

Keyword Stuffing

Keywords

L

LTV:CAC Ratio

Landing Page

Large Language Model (LLM)

Lead Generation

Lookalike Audience

Loyalty Program

M

MSRP & MAP

Market Intelligence

Market Research

Market Segment

Marketing Efficiency Ratio (MER)

Media Mix Modeling (MMM)

Metadata

Metafields

Microconversion

Microsite

Model Context Protocol (MCP)

N

N-Gram

Net Promoter Score (NPS)

O

Objectives and Key Results (OKR)

Off-Page Optimization

On-Page Optimization

Open Rate

Order Value

P

Pay Per Click (PPC)

Pay Per Impression (PPM)

Payment Gateway

Performance Max (PMAX)

Point of Sale (POS)

Post-Purchase Flow

Predictive Analytics

Product Detail Page (PDP)

Prompt Engineering

Prospecting

Purchase Order (PO)

Q

QR Code

Qualified Lead

R

RFM Analysis

Referrals

Repeat Purchase Rate

Retargeting

Retention

Return On Ad Spend (ROAS)

Return on Assets (ROA)

Return on Equity (ROE)

Return on Investment (ROI)

3PL (Third-Party Logistics)

S

SMS Marketing

Search Engine Optimization (SEO)

Search Engine Results Page (SERP)

Segmentation

Shop Pay

Shopify Analytics

Shopify Checkout Extensibility

Shopify Flow

Shopify Markets

Shopify Plus

Short Message Service (SMS)

Sitemap

Social Commerce

Social Proof

Soft Bounce

Squeeze Page

Stock Keeping Unit (SKU)

Subscription Commerce

T

Target Audience

Tech Stack

Third-Party Logistics (3PL)

Top of the Funnel (TOFU)

Total Addressable Market (TAM)

Tracking Pixel

U

Unique Web Visitors

Units Per Transaction (UPT)

Universal Product Code (UPC)

Unsubscribe Rate

Upselling

User Experience (UX)

User Interface (UI)

User-Generated Content (UGC)

V

Viral Content

W

Welcome Series

Wholesale

Widen the Funnel

Winback Campaign

Wireframes

X

XML Sitemap

Y

Year over Year (YOY)

Year to Date (YTD)

Z

Zero Cost Strategy

Zero-Party Data